Frequently Asked Questions

Here is a list of most commonly asked Questions and Answers we have encountered. Please let us know if you feel another should be added. Just visit our Contact Us page to add your Topic.

My Clock strikes or Chimes just before the hour or just after the hour?

Adjustment instructions can be found in our downloads section within any of the Movement Manuals under irregular chiming shown as a minute hand adjustment. Remove the Minute hand and using tools carefully move the centre brass bush with the small square centre a small rotation left or right to correct the position the hand sits when replaced to the handshaft of the movement. This may need doing a couple of times untill the hand is in the suitable position when the clock strikes or chimes. This could also satisify your need to have the clock start chiming when exactly on the hour or finish chiming exactly on the hour.

My Clock runs too fast and gains time or runs slow and looses time.

Adjustment instructions can be found in our downloads section within any of the Movement Manuals under pendulum adjustment to correct speed. The pendulum nut under the pendulum when turned clockwise or left to right will raise the pendulum disk and shorten its length, making the clocks run faster thus gain time. Alternately turning the nut anti-clockwise or right to left will lengthen the pendulum slowing the time speed or loosing time. To adjust your clock, hold the pendulum stationary with one hand to avoid damaging the suspension spring and turn the regulating nut. One complete turn of the regulating nut will speed up or slow down your clock by about one half-minute in 24 hours. Seasonal temperature changes may also require you to make minor changes to the pendulum bob.


My Clock strikes or Chimes very Slow or sometimes misses them altogether?

This is usually a sign that the movement has become dry, meaning that the oil lubricating the small gears and pivots is not allowing components to move freely. The Flyvanes that regulate the speed of the chimes is usually the first to be effected and indicates the issue. If the movement has not been serviced for a very long time it may be detremental to just oil it as the accumulate dust and grim will act as a cutting paste and grind away at hte pivot holes making the repairs more extensive. We recommend the movement is proffessional inspected, where we can determin the condition and suggest the right level of action. If it is serviced every 5 - 10 years then it will be a minor fix, however if it has not been sereviced at all a full service will be required. The cost is on a scale of the size and complexity of the movement, starting at only a few hundred dollars. Please feel free to call us with any issues or concerns, we are happy to provide free advice and or quoting where possible. Our contact details are provided in this link. Contact Us page


How do I know the Difference Between an Open and Reliable Experienced Repair Agent and Someone Else ?

- There should be an Office, Showroom or Address you can visit.

- There should be an Informative and Accountable Website Explaining all the Services they Offer.

- Your repairer should be able to discuss issues and options with you before any work is peformed.

- A Repairer should be able to offer Warranties for their Services.

- Most Quotes should be free of charge if you bring your clock in. Only House calls attract Initial Charges.

- Always try to get Comparision Quotes where possible. 

Talk to us about your Clock Servicing, you will be surprised. We have been in the industry over 40 years, we stock new parts, tools and replacement movements as well as complete clocks. Our knowledge for finding the right parts or specialist repairer for your Clock or Watch is what makes us known for our Great Service within the industry.